Airline Cargo Shipping Policies
Airline cargo shipping policies
All of our air cargo shipping is done thru united airlines pet safe program. Using this service the birds arrive same day. These birds will not come to your post office they will
need to be picked up from your closest airport that united airlines pet
safe program services.
At this time we do not use any other airlines to transport our birds.
United airlines pet safe program services most
major airports, and some of the smaller regional airports. You may check out a complete list of airports that united airlines services @ https://www.united.com/web/en-US/content/travel/destination/routes/served.aspx
Please keep in mind some of the smaller planes (usually flying into smaller airports) may only be able to carry small crates and may not be able to accommodate swans. If you would
like to make sure we have service to your preferred airport please contact us @
[email protected] with this inquiry before
At this time our air cargo shipping is only done on the 2nd
and the 4th Wednesday of the month. Most flights will be arriving at
their final destination between 5pm-10pm
Please only purchase
birds requiring air cargo shipping if you are able to receive them in
accordance with the information above.
Once birds are ordered we will book your birds flight to the closest airport that services united airlines pet safe program by using the address on your paypal account. You will be emailed with shipping date and flight information within 48 hrs of purchase.Please note shipping dates for airline cargo can be 1-3 weeks from purchase date.
We reserve the right to delay shipping due to unsafe temperatures, holidays, or any other reason that we feel may cause unsafe shipping conditions for your birds. Usually delays are 1 week or less
All orders for swans will incur a 10% cost of the birds cancellation fee if the customers for any reason chooses to cancel the order.
Orders for all other birds incur a 25% cancellation fee.
Cancellations made because birds could not arrive on preferred date or time will be charged the cancellation fee, an exception will only be made if we agreed before the purchase to a specific timeline an example of this would be "I need my birds shipped before or after a certain date".
If we are unable to provide the birds total amount would be refunded.
Airline Cargo shipping prices
1- 10 pairs of average sized ducks $139.00 plus crate fee.
Crate fee for 1 pair of swans is $100.00
Crate fee for ducks will vary depending on amount of, and size of ducks on the order. Price will be between $35.00-$100.00
All crate fees are refundable. To receive a refund of your crate fee, crate or crates must be returned to us clean and in good working order. Any crates that are returned cracked or damaged in any way can not be reused and will not receive a refund.
Customers are responsible for paying all postage and/or shipping fees associated with returning the crate.
Live Arrival Guarantee for airline shipping
All birds must be picked up within 2 hrs of when birds are available for pick up. For most shipments birds will be available for pickup 20-45 minutes after the flights scheduled arrival time.
If a bird is DOA you will be refunded the cost of that bird.
To receive a refund you will need to email us a picture of the bird along with the name of the agent that had you sign for your shipment. Please note this agent must have knowledge of the DOA bird. This information must be received within 6 hrs of birds arrival.
All shipping charges, crates, health papers, or other fees are non refundable (with the exception of if the customer chooses to return the crate).
We do not offer any additional guarantee for after the birds are picked up from the airport. We recommend that customers read over our frequently ask questions page and the info pages that pertain to the species you have ordered for information on how to care for your new birds.
A certificate of health from our vet can be provided at customer expense. Cost of a health certificate is $85.00. for 1 pair of swans, $85 for 1-50 ducks and $185 for 50-150 ducks.
the event that a bird arrives alive but there is an obvious problem
customer must notify us with 1 hr of receiving the bird. Pictures may be
required. Any situation of this nature will be handled on a case by
case basis. Birds being very scared or nervous should not be reported to
us as a problem as this is normal behavior for these birds.
Customers are solely responsible for knowing and complying with all of their states regulations for importing birds. For more information please visit our "Permits and Regulations" page.
Please make sure that you understand our air-cargo shipping policies and the conditions of our "Live Delivery Guarantee for airline shipping" before placing your order. If you have questions please e-mail us at [email protected].